• Up to 2 hours per month for all of the following services.
• We will maintain for you all aspects of the admin interface. This includes configuration of all services, ie: access control lists, user and authentication controls, hosts and VPN configurations, firewall configurations, configuration of blockout rules, port mappings, etc. If you need a website blocked or removed from a block, or need a VPN for a remote user setup, all you have to do is call us or submit a support ticket and we will take care of it.
• Access to phone based support for any issues related to the firewall server and its use on the network or interaction with the pc's on the network.
• Providing all necessary reports to you.
• Priority support and review on All Logs and Reports. We will investigate any issue submitted pertaining to the logs or reports.
• Best Effort support for general Internet/network question not necessarily related to the internet Firewall Server Service
• Extended Hardware Warranty - we will replace any parts that fail under normal usage for as long as you maintain an annual agreement with us. This does not include failures due to lightning, power surges, damage from liquids or act of nature, war, or intentional damage.
• Includes an Annual Vulnerability Assessement Report at no additional cost.

Optional Onsite Installation: $80 per hour:

We will come to your place of business to install the Calyptix AccessEnforcer™ internet Firewall Server on your network, connect it to the internet, configure the authentication features, configure your pc's to access the internet through the server, and test the server and the blocking services. We will update the Custom Blacklists and Custom Whitelists for any sites that need to be added and show you how to do the same. A basic installation will take at least 2 hours. Depending upon the amount of customization needed and the number of pc's on your network, this time could be longer.